We ask customers to contact the TxTag Customer Service Center. “It’s always me reaching out to them, letting them know, ‘Hey there is an issue,’” Harris said. On its website, TxTag says it has taken longer than anticipated to generate toll statements. And every time Harris caught the duplicate charge, he would message or call TxTag to have it corrected. He would usually find two charges on the same date, at the same toll plaza, in the same lane, and usually within seconds of each other. Harris said the overcharge was consistent in format. Fleet Account and TxTag Retail Sales Compliance and ethics requirements Important news concerning bidding capacity. “Sure, enough it didn’t take long to find one or two there every couple of months.” I was like, ‘Interesting, I should probably check ours,’” Harris said. “A lot of people were complaining about duplicate charges. It has also become part of their routine to check their online TxTag account statement for billing mistakes. PFLUGERVILLE, Texas (KXAN) - Clint Harris and his wife drive the tollways to and from work almost every day. During our reporting, the Texas Department of Transportation began reaching out to viewers who had contacted KXAN to resolve their issues, and state lawmakers renewed their approach to fixing future TxTag problems. Following related reports in recent years, our team rededicated its resources to this major consumer issue, after hundreds of viewers complained to us about resurfaced billing and customer service problems with the state’s tollway operator and its contracted vendors. For any questions about toll payment methods or your toll bill, please get in touch with the respective agency.This story is part of KXAN’s “TxTag Troubles” investigative project launched May 7, 2023. Tornillo-Guadalupe international bridgeįollowing agencies manage tolls on Texas toll roads, bridges, tunnels and express lanes.Roma-Ciudad Miguel Alemán International Bridge owned by Starr County.Starr-Camargo Bridge owned by Starr Camargo Bridge Company.San Luis Pass-Vacek Toll Bridge owned by Galveston County.Pharr-Reynosa International Bridge owned by City of Pharr.Anzalduas International Bridge owned by City of McAllen.
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